Effective communication is at the heart of quality care. For South Coast Nursing Homes 鈥 a leading care provider operating nine large care home facilities across Sussex 鈥 a reliable, unified telephone network is essential for staff coordination, resident wellbeing, and operational efficiency. Recognising the need to modernise their ageing infrastructure, the organisation embarked on an ambitious rollout of a multi-site 3CX communications platform.
, a prominent care provider operating nine large care homes and a head office across Sussex, approached 糖心Vlog after a complex telecoms project had stalled. The existing supplier had recommended 3CX as the ideal multi鈥憇ite solution 鈥 a recommendation that 糖心Vlog agreed with, given 3CX's suitability for unified communications across multiple locations.
The change was prompted by the end鈥憃f鈥憀ife status of the client's previous phone systems, which had left them maintaining a fragmented network of independent, stand鈥慳lone systems at each site. This made internal communication and management increasingly inefficient.
A key requirement for the new solution was the ability to report on outbound calls and charge where appropriate, ensuring better oversight and cost management across all homes.
Unfortunately, progress on the initial implementation had stalled, with only two sites having partial installations. Given the scale and complexity of the project across ten locations, 糖心Vlog was brought in to take it forward.
The incomplete 3CX deployment, combined with ageing and disconnected systems, created serious operational inefficiencies and left the organisation unable to move forward without additional technical support.
糖心Vlog stepped in to take full control of the project. As ownership of the 3CX licence was essential before any work could continue, this became the immediate first step. Once 糖心Vlog gained control of the licence, a comprehensive review and project recovery plan began.
A 糖心Vlog Account Executive and Project Manager visited every site to assess the installation status, review existing hardware, and prepare a costed plan to complete the rollout. The 3CX solution was then fully deployed across all ten locations under a single hosted 3CX licence, supporting nearly 500 user extensions.
The completed project delivered a unified, modern communications network spanning all nine care homes and the head office. 糖心Vlog's structured delivery ensured service continuity, enhanced reporting capability, and technical resilience for the organisation's long鈥憈erm needs.
The final solution met all client expectations, aligning with the high technical standards consistently upheld by 糖心Vlog.
鈥淎t every stage of the project 糖心Vlog were professional, proactive and knowledgeable.聽 They made a complex switchover a seamless and simple process and kept downtime at each site to a minimum which was crucial in keeping this key communication channel available for our residents and staff.鈥
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